How quickly will you ship my order?
All orders received before 2pm EST ship the same business day. We provide the fastest shipping possible!
What delivery methods and options do you offer?
We exclusively use UPS ground shipping. (UPS will not ship to PO Boxes, so a street address is required.)
Note that UPS will leave the packages at your door or in a "safe place" as deemed by the delivery driver. If you'd like to request that a signature is mandatory, please contact UPS directly and give them the tracking number provided in your "Shipping Confirmation" email and they will change the delivery instructions to "Signature Required".
Where do you ship from?
We ship from New York. Delivery to the east coast and mid west is usually 2 to 3 days, and west coast states 3 to 4 days.
I need my order on a certain day, can you guarantee delivery?
Please note that while more than 90% of our customers receive their orders in 2 to 3 business days, we can not guarantee a delivery day. Once UPS picks up from our warehouse, the package is entirely in their system and control. Delivery times are dependent on the delivery region of the country as well as particular zip codes, holiday schedules, weather, UPS overall traffic volume and many other factors completely out of our control. Packages can also get lost or damaged resulting in delays.
We strongly advise you not to schedule plumbers or contractors until your order is fully delivered.
FREE SHIPPING (on orders over $99)
What are your shipping rates?
Shipping to you is included FREE with each order over $99 in the continental USA. (Only on returns does the buyer pay the shipping charges.) On orders under $99, standard UPS rates are charged to the customer.
What are your shipping rates to Alaska, Hawaii and Puerto Rico?
We do offer shipping of full upflush kits to Alaska and Hawaii, for an additional shipping surcharge of $250, and Puerto Rico for an additional shipping surcharge of $200. The extra shipping charge will be automatically added to your shopping cart at checkout.
If you're looking to order just the pump (without the tank and toilet kit), then please email or call our customer support agents to get a lower shipping quote for your specific delivery address.
Is a signature required or can the package be left on my porch?
No, a signature is not required. If you're not home, the UPS driver will leaver your packages at your front door. If no safe place is available, the driver will take keep the packages and leave you a UPS delivery notice on your door so you can call and arrange for a more convenient delivery time. If you'd like to request that a signature is mandatory, please contact UPS directly and give them the tracking number provided in your "Shipping Confirmation" email and they will change the delivery instructions to "Signature Required".
Is damage common during shipping?
No, damage is extremely rare, even on the large SaniPLUS and SaniBEST Pro units, as we use professional foam padding in all
boxes to ensure safe delivery.
boxes to ensure safe delivery.
What if my order arrives damaged?
Customers must open boxes and inspect completely upon delivery. Any damage must be reported to our office and UPS within 24 hours of shipment being delivered. If reported promptly, we will send a replacement item immediately.
After 24 hours of receipt of shipment, however, no replacement or return is possible. This is a UPS insurance policy rule so we have absolutely no flexibility in this matter. We can only file a claim with them within the first 24 hours, so please inspect everything carefully.