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FAQs

GENERAL

Can I install a basement bathroom without existing plumbing?
Yes! Our upflush toilet macerating systems can be used anywhere extra bathroom facilities are needed or wanted. Extra bathrooms can be installed in basements, attics, cottages, hotels, motels, etc.

How does a Saniflo macerating upflush toilet system work?
Their main difference from standard fixtures is the discharge system, whose key components are a macerator/pump and a small-diameter pipe. The powerful macerator has a rotating blade that shreds and grinds solid material like human waste and toilet paper. When mixed with flushing water, solid material changes to a fine slurry which moves easily through a narrow pipe upward. The macerator/pump is sealed for life and requires NO maintenance! And no waste sits inside the unit like other brands.
 
A quiet electric-powered pump moves the fine slurry upward under pressure. The small-diameter discharge pipe (as small as 3/4" across), solves many structural problems as it can be run virtually anywhere. The fine slurry moves easily through this pipe to the normal sewage system, septic tank or holding tank.
 
To better understand the system, please watch this 2-minute instructional video:



Do I need to break up the floor to install the macerating system?
No, Saniflo can easily be installed on top of any finished floor, which totally eliminates the need to dig up a floor as present methods using a sump and sewage ejector pump requires. Additionally, there is no need to leave an accessible space, as is the case with an in-floor sump system.
 
Why Saniflo upflush toilets vs standard plumbing?
The greatly reduced labor costs and the incredible flexibility makes Saniflo macerating systems an economical and viable alternative when there is no pre-existing plumbing.
 
How long will macerating systems last?
A national recognized laboratory tested the Saniplus system for 50,000 cycles, e.g. flushed 10 x a day = 3650 x a year = 13.69 years lifetime. As this is a standard test, it was stopped after 50,000 cycles; therefore the Saniplus may last much longer, as most of our
happy customers find.
 
Does the system need maintenance?
No, the motor is filled with oil and sealed for life!
 
What warranty is provided by Saniflo?
All pump units have a full 2-year warranty. The porcelain (toilet bowl and tank) have a 1-year warranty.

CUSTOMER SUPPORT

I'm not sure which Saniflo system is right for me. Can you help?
Absolutely! Just use our contact form or call one of our Saniflo experts and they will be happy to analyze your specific project and let you know exactly what Saniflo system would work best for you.

Can I ask you questions after I purchase?
Yes. Absolutely! We provide full email and phone support to all our customers. The Saniflo tech support team is also available, Monday - Friday, 9am - 5pm EST to walk you through any DIY installation questions you might have.

PRICE MATCH 
GUARANTEE

How do I know I'm getting the best price?
We are a top Saniflo online distributor, so we provide the lowest allowed advertised price, every day. But if you see it on sale somewhere else, just let us know and we'll match any comparable offer! We'll even throw in our famous same day shipping, professional foam padding and best in class customer service, for FREE! :)
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